Terms of Service

These Terms of Service ("Terms") govern your use of the Velorax website at velorax.org and any services provided by Velorax ("we", "us", "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Services Overview

Velorax provides software development, data dashboard creation, paid advertising management, and related digital services. Specific services, deliverables, timelines, and pricing are defined in individual service agreements or statements of work entered into between Velorax and the client.

These Terms apply to the use of our website. Client engagements are governed by separate service agreements which take precedence over these Terms where they conflict.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to our systems or infrastructure
• Transmit any malicious code, viruses, or harmful data
• Use automated tools to scrape, crawl, or extract data from the website beyond what is permitted by our robots.txt file
• Submit false or misleading information through our contact form
• Impersonate any person or entity

3. Contact Form

Our contact form is provided for genuine business enquiries. By submitting the form, you confirm that:

• The information you provide is accurate and complete
• You consent to us contacting you at the email address provided
• You consent to receiving a confirmation email acknowledging your submission

We reserve the right to ignore or discard submissions that appear to be spam, automated, or fraudulent.

4. Data Handling

When you submit a form on our website, the data you provide (including your name, email address, company details, and message) is:

• Stored in our secure database (hosted by Supabase) for lead management purposes
• Delivered to our team via email (via Resend)
• Used to send you an automated confirmation email

We also collect your IP address and browser user agent string for security and rate-limiting purposes. This data is stored alongside your form submission.

For full details on how we collect, store, and protect your data, please refer to our Privacy Policy.

5. Intellectual Property

Our content

All content on the Velorax website — including text, design, graphics, logos, code, and layout — is owned by Velorax or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.

Client work

Intellectual property rights for client projects are defined in the individual service agreement for each engagement. Generally, upon full payment, clients receive ownership of the custom code and designs created specifically for their project. Third-party libraries, frameworks, and pre-existing tools used in the build remain under their respective licences.

6. Case Studies and Testimonials

Case studies and project descriptions on our website are published with the knowledge and, where applicable, the consent of the relevant client. Some details may be anonymised or generalised to protect client confidentiality. Metrics and results shown are accurate to the best of our knowledge at the time of publication and represent specific outcomes that may not be typical.

7. No Guarantees

While we strive for exceptional results, we do not guarantee specific outcomes from our services, including but not limited to:

• Specific return on ad spend (ROAS) or revenue targets
• Specific traffic volumes or conversion rates
• Search engine rankings
• Business growth or revenue increases

Performance metrics referenced on our website (such as ROAS, ad spend managed, or products shipped) are based on actual historical engagements and are provided for illustrative purposes.

8. Limitation of Liability

To the maximum extent permitted by law, Velorax shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim related to the website shall not exceed the amount you have paid us (if any) in the 12 months preceding the claim.

9. Disclaimers

Our website is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the website's availability, accuracy, reliability, or fitness for a particular purpose.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these external sites. Inclusion of a link does not imply endorsement.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of South Africa.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: hello@velorax.org
• Website: velorax.org